Jobpac Connect - Issue 116735 (SC Payments are not matching the payment schedule/authorised amount)
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Update - Dear Valued Jobpac Connect Customers
Thank you to all our customers who joined our webinar this morning for our Jobpac Subcontract Claims Incident Update. For our customers who were not able to attend, or if you would like to rewatch the webinar, you can access the recording at the link below.
https://drive.google.com/file/d/1XUCoptzPZNQs077nS4hAIIhdetdO7yJh/view?usp=sharing
You are also able to access the webinar recording plus other information via:
https://support.viewpoint.com/s/jobpac
We will also be updating our What's New page with the recording link and will advise once this has been done.
Thank you again to our valued customers. As always if you have any further questions or would like more information please do not hesitate to reach out.
Kind regards
Jan 16, 2025 - 09:43 UTC
Thank you to all our customers who joined our webinar this morning for our Jobpac Subcontract Claims Incident Update. For our customers who were not able to attend, or if you would like to rewatch the webinar, you can access the recording at the link below.
https://drive.google.com/file/d/1XUCoptzPZNQs077nS4hAIIhdetdO7yJh/view?usp=sharing
You are also able to access the webinar recording plus other information via:
https://support.viewpoint.com/s/jobpac
We will also be updating our What's New page with the recording link and will advise once this has been done.
Thank you again to our valued customers. As always if you have any further questions or would like more information please do not hesitate to reach out.
Kind regards
Jan 16, 2025 - 09:43 UTC
Update - Dear Valued Jobpac Connect Customers
Jobpac Connect remains operational
We are almost through resolving the reported GST and Retention issues and continue to fine-tune and run our integrity sweeps continuously.
Please note: We have posted a further update on What's New with information regarding the RCA relating to this incident and also a link to register for the Webinar we are holding tomorrow 16th January for our Jobpac Connect customers.
You can also access the links directly via the Jobpac page on the Viewpoint Customer Portal at the link below.
https://support.viewpoint.com/s/jobpac
Kind regards
Jan 14, 2025 - 22:40 UTC
Jobpac Connect remains operational
We are almost through resolving the reported GST and Retention issues and continue to fine-tune and run our integrity sweeps continuously.
Please note: We have posted a further update on What's New with information regarding the RCA relating to this incident and also a link to register for the Webinar we are holding tomorrow 16th January for our Jobpac Connect customers.
You can also access the links directly via the Jobpac page on the Viewpoint Customer Portal at the link below.
https://support.viewpoint.com/s/jobpac
Kind regards
Jan 14, 2025 - 22:40 UTC
Update - Dear valued Trimble Viewpoint Customers
Jobpac Connect remains operational
As per our previous update, a very small number of customers are reporting issues with GST and Retention and we are continuing to assist. Most of these have been resolved though we remain vigilant.
Please note: We have posted a call to action on our What’s New page asking that customers review and confirm amounts associated with Subcontract payment runs and Subcontract Payment Authorisations entered or posted between 13 December 2024 and 24 December 2024. In particular, to confirm the correct GST and Retention amounts on such payments and postings. Some guidance to assist you with a process for this will be provided as soon as possible, should you require it.
Although our integrity sweeps remain in place and are constantly being refined, we are asking this as a precaution just until we are 100% confident there are no further issues. We greatly appreciate our customers' assistance here.
All other details remain the same including the AP Payment Run and SC Posting features remaining enabled for all customers. Thank you for your ongoing patience and support.
Kind regards
Jan 12, 2025 - 21:24 UTC
Jobpac Connect remains operational
As per our previous update, a very small number of customers are reporting issues with GST and Retention and we are continuing to assist. Most of these have been resolved though we remain vigilant.
Please note: We have posted a call to action on our What’s New page asking that customers review and confirm amounts associated with Subcontract payment runs and Subcontract Payment Authorisations entered or posted between 13 December 2024 and 24 December 2024. In particular, to confirm the correct GST and Retention amounts on such payments and postings. Some guidance to assist you with a process for this will be provided as soon as possible, should you require it.
Although our integrity sweeps remain in place and are constantly being refined, we are asking this as a precaution just until we are 100% confident there are no further issues. We greatly appreciate our customers' assistance here.
All other details remain the same including the AP Payment Run and SC Posting features remaining enabled for all customers. Thank you for your ongoing patience and support.
Kind regards
Jan 12, 2025 - 21:24 UTC
Update - Dear valued Trimble Viewpoint Customers
Jobpac Connect continues to operate with full functionality.
We are continually refining our integrity sweeps as we gather more intelligence and will continue to do so until we are absolutely certain no further issues exist.
Please note we have had a very small number of customer reporting issues with GST and Retention which we are currently assisting with. Our integrity checks have also been updated to include this.
We recommend that customers are able to complete their payment runs as normal though would suggest carrying out additional checks, particularly across these areas. Should you come across any anomalies please log a Support case and we will investigate as swiftly as possible.
While we have very high confidence, currently we are not yet at 100% and that is why we are sweeping the system repeatedly with refined integrity checks each time. Should we come across any anomalies we will reach out to customers directly.
Kind regards
Jan 08, 2025 - 02:30 UTC
Jobpac Connect continues to operate with full functionality.
We are continually refining our integrity sweeps as we gather more intelligence and will continue to do so until we are absolutely certain no further issues exist.
Please note we have had a very small number of customer reporting issues with GST and Retention which we are currently assisting with. Our integrity checks have also been updated to include this.
We recommend that customers are able to complete their payment runs as normal though would suggest carrying out additional checks, particularly across these areas. Should you come across any anomalies please log a Support case and we will investigate as swiftly as possible.
While we have very high confidence, currently we are not yet at 100% and that is why we are sweeping the system repeatedly with refined integrity checks each time. Should we come across any anomalies we will reach out to customers directly.
Kind regards
Jan 08, 2025 - 02:30 UTC
Update - Dear Valued Jobpac Connect Customers
The AP Payment Run and SC Posting features have remained enabled for all customers. A reminder that Jobpac Connect is operating with full functionality for all users.
Our integrity checks have been running constantly and this remains our highest priority.
As customers return to work from next week (06th January) if you are one of the customers we have contacted directly please do not hesitate to reach out for assistance. The best way would be to create a Support case referencing this Issue (116735) so we can assign resources to assist and track all correspondence centrally to resolution.
Likewise, if you come across any potential problems related to this Issue please also create a Support case.
We genuinely appreciate the ongoing patience and understanding our customers have shown.
Kind regards
Jan 03, 2025 - 06:46 UTC
The AP Payment Run and SC Posting features have remained enabled for all customers. A reminder that Jobpac Connect is operating with full functionality for all users.
Our integrity checks have been running constantly and this remains our highest priority.
As customers return to work from next week (06th January) if you are one of the customers we have contacted directly please do not hesitate to reach out for assistance. The best way would be to create a Support case referencing this Issue (116735) so we can assign resources to assist and track all correspondence centrally to resolution.
Likewise, if you come across any potential problems related to this Issue please also create a Support case.
We genuinely appreciate the ongoing patience and understanding our customers have shown.
Kind regards
Jan 03, 2025 - 06:46 UTC
Update - Dear Valued Jobpac Connect Customers
A gentle reminder the AP Payment Run and SC Posting features remain enabled for all customers. Jobpac Connect is operating with full functionality for all users.
We continue to monitor closely and have been running our vigorous integrity checks throughout the day. Should we encounter any anomalies we will reach out to any impacted customers directly and work with them through any issues. We will continue with these checks until we are completely satisfied no further issues are present.
Of course, should you come across anything that looks out of place, please do not hesitate to let us know immediately.
We genuinely appreciate the ongoing patience and understanding our customers have shown.
Kind regards
Dec 27, 2024 - 06:02 UTC
A gentle reminder the AP Payment Run and SC Posting features remain enabled for all customers. Jobpac Connect is operating with full functionality for all users.
We continue to monitor closely and have been running our vigorous integrity checks throughout the day. Should we encounter any anomalies we will reach out to any impacted customers directly and work with them through any issues. We will continue with these checks until we are completely satisfied no further issues are present.
Of course, should you come across anything that looks out of place, please do not hesitate to let us know immediately.
We genuinely appreciate the ongoing patience and understanding our customers have shown.
Kind regards
Dec 27, 2024 - 06:02 UTC
Update - Dear Valued Jobpac Connect Customers
The AP Payment Run and SC Posting features remain enabled for all customers.
We continue to monitor closely and will be commencing another round of vigorous integrity checks to ensure we undertake as thorough an investigation as possible. We remain committed to ensuring our valued customers have absolute confidence.
The team will reconvene on Friday after the Christmas and Boxing Day public holidays and we will provide further updates then.
In the interim, thank you for your ongoing patience and understanding. Most importantly thank you for your custom.
Wishing all our customers a wonderful Christmas
Kind regards
Dec 24, 2024 - 07:14 UTC
The AP Payment Run and SC Posting features remain enabled for all customers.
We continue to monitor closely and will be commencing another round of vigorous integrity checks to ensure we undertake as thorough an investigation as possible. We remain committed to ensuring our valued customers have absolute confidence.
The team will reconvene on Friday after the Christmas and Boxing Day public holidays and we will provide further updates then.
In the interim, thank you for your ongoing patience and understanding. Most importantly thank you for your custom.
Wishing all our customers a wonderful Christmas
Kind regards
Dec 24, 2024 - 07:14 UTC
Monitoring - Dear Valued Jobpa Connect Customers
The AP Payment Run and SC Posting features remain enabled for all customers. We remain vigilant and continue to monitor and test until we are confident this has been stabilised and no further issues present themselves.
As we have emphasised please ensure you have thoroughly checked your payment run and that your AP Invoices match the Subcontract authorisations. Likewise please take similar care with your SC Postings. If you do happen to come across any anomalies please let us know immediately so we can investigate.
All customers have now been cleared to resume normal operations with the exception of a small number we are working with or will be shortly regarding issues that are specific to them.
Thank you for your ongoing patience and support. We have genuinely appreciated the understanding shown by our valued customers.
Kind regards
Dec 24, 2024 - 02:55 UTC
The AP Payment Run and SC Posting features remain enabled for all customers. We remain vigilant and continue to monitor and test until we are confident this has been stabilised and no further issues present themselves.
As we have emphasised please ensure you have thoroughly checked your payment run and that your AP Invoices match the Subcontract authorisations. Likewise please take similar care with your SC Postings. If you do happen to come across any anomalies please let us know immediately so we can investigate.
All customers have now been cleared to resume normal operations with the exception of a small number we are working with or will be shortly regarding issues that are specific to them.
Thank you for your ongoing patience and support. We have genuinely appreciated the understanding shown by our valued customers.
Kind regards
Dec 24, 2024 - 02:55 UTC
Update - Dear Valued Jobpac Connect Customers
Please note SC Posting has now been turned back on. Thank you for your patience as we undertook some additional checks.
Please note we are reconvening later this morning and will post further updates on this page as soon as possible.
Kind regards
Dec 23, 2024 - 22:06 UTC
Please note SC Posting has now been turned back on. Thank you for your patience as we undertook some additional checks.
Please note we are reconvening later this morning and will post further updates on this page as soon as possible.
Kind regards
Dec 23, 2024 - 22:06 UTC
Update - Dear Valued Jobpac Connect Customers
Thank you for your continued patience and understanding.
The AP Payment Run feature has now been enabled for all customers. Please note if you are able to validate your data and are confident that your AP Invoices match your Subcontract Authorisations you can go ahead and make your payments.
Alternatively, you can continue to wait until our integrity checks have been carried out and you have been cleared. Regarding our integrity checks, we are working through these as quickly as we are able though there is a significant volume of data to get through. Please keep in mind we are also correcting things as we identify any anomalies. In this regard, we have been focusing on those customers who have been unable to process any of their payments.
In addition, as a precaution, we have turned off SC Posting while we undertake some precautionary checks. Once we have confirmation we will turn this back on again and update you via this page.
Our deepest appreciation for your understanding and for any disruption this has caused. Please rest assured we are working as quickly as we can to have this resolved.
Kind regards
Dec 23, 2024 - 04:48 UTC
Thank you for your continued patience and understanding.
The AP Payment Run feature has now been enabled for all customers. Please note if you are able to validate your data and are confident that your AP Invoices match your Subcontract Authorisations you can go ahead and make your payments.
Alternatively, you can continue to wait until our integrity checks have been carried out and you have been cleared. Regarding our integrity checks, we are working through these as quickly as we are able though there is a significant volume of data to get through. Please keep in mind we are also correcting things as we identify any anomalies. In this regard, we have been focusing on those customers who have been unable to process any of their payments.
In addition, as a precaution, we have turned off SC Posting while we undertake some precautionary checks. Once we have confirmation we will turn this back on again and update you via this page.
Our deepest appreciation for your understanding and for any disruption this has caused. Please rest assured we are working as quickly as we can to have this resolved.
Kind regards
Dec 23, 2024 - 04:48 UTC
Update - Dear Valued Jobpac Connect Customers
Our previous update may have caused some confusion so we want to take this opportunity to clear this up.
The 65% of customers we referred to are made up of the combination of customers we have either cleared automatically with our integrity checks having found no issues, or they have requested and we have turned back on their Payment Run Feature.
Apologies for any confusion this may have caused.
Kind regards
Dec 20, 2024 - 06:01 UTC
Our previous update may have caused some confusion so we want to take this opportunity to clear this up.
The 65% of customers we referred to are made up of the combination of customers we have either cleared automatically with our integrity checks having found no issues, or they have requested and we have turned back on their Payment Run Feature.
Apologies for any confusion this may have caused.
Kind regards
Dec 20, 2024 - 06:01 UTC
Update - Dear Valued Jobpac Connect Customers
Thank you for your continued patience and understanding.
We continue to work through our Integrity checks and have so far cleared 65% of our customers. Solid progress is being made. In addition, we have turned on the AP Payment Run feature for many customers on request and continue to work through these.
Just as a reminder there is an option to turn this feature on to get you up and running faster. If you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.
You are able to request this via your case ensuring you are confident in your checks. We will of course continue with with our integrity checks post payrun.
Alternatively, you can continue to wait for our integrity checks and clearing to take place before resuming your payments.
Kind regards
Dec 20, 2024 - 05:10 UTC
Thank you for your continued patience and understanding.
We continue to work through our Integrity checks and have so far cleared 65% of our customers. Solid progress is being made. In addition, we have turned on the AP Payment Run feature for many customers on request and continue to work through these.
Just as a reminder there is an option to turn this feature on to get you up and running faster. If you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.
You are able to request this via your case ensuring you are confident in your checks. We will of course continue with with our integrity checks post payrun.
Alternatively, you can continue to wait for our integrity checks and clearing to take place before resuming your payments.
Kind regards
Dec 20, 2024 - 05:10 UTC
Update - We are continuing to work on a fix for this issue.
Dec 20, 2024 - 04:58 UTC
Dec 20, 2024 - 04:58 UTC
Update - Dear Valued Jobpac Connect Customers
Thank you for your continued patience and understanding.
For additional context, an Issue was found where under some circumstances on some subcontract authorisations with claims against variations, an AP invoice was generated for a higher value than it should be.
As a precaution to prevent our customers from making overpayments, a decision was made to disable the AP Payment Run feature. The core Issue has been resolved and we are carrying out our integrity checks and gradually clearing customers as we find no issues with their Accounts Payable. To date, we have cleared approximately 30% of our customers.
As an option to get you up and running faster, we can open up the AP Payment Run feature by request, if you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.
If this is something you would like for us to do please let us know via your Support case ensuring you are confident in your checks. We of course will continue with our integrity checks post payrun. If you do not have a case as yet please create one.
Alternatively, you are able to wait for our integrity checks and clearing to take place though these may take some time to complete.
Kind regards
Dec 19, 2024 - 23:56 UTC
Thank you for your continued patience and understanding.
For additional context, an Issue was found where under some circumstances on some subcontract authorisations with claims against variations, an AP invoice was generated for a higher value than it should be.
As a precaution to prevent our customers from making overpayments, a decision was made to disable the AP Payment Run feature. The core Issue has been resolved and we are carrying out our integrity checks and gradually clearing customers as we find no issues with their Accounts Payable. To date, we have cleared approximately 30% of our customers.
As an option to get you up and running faster, we can open up the AP Payment Run feature by request, if you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.
If this is something you would like for us to do please let us know via your Support case ensuring you are confident in your checks. We of course will continue with our integrity checks post payrun. If you do not have a case as yet please create one.
Alternatively, you are able to wait for our integrity checks and clearing to take place though these may take some time to complete.
Kind regards
Dec 19, 2024 - 23:56 UTC
Identified - Dear Valued Jobpac Connect Customers
We remain committed and focused on having this Issue resolved as quickly as possible. All available resources across teams are assisting in expediting the required resolution. We are diligently working through this and warmly appreciate the ongoing patience and understanding of our customers.
While it may not seem like much has changed, progress is being made and we will continue to work ongoingly until we have a resolution.
Kind regards
Dec 19, 2024 - 06:06 UTC
We remain committed and focused on having this Issue resolved as quickly as possible. All available resources across teams are assisting in expediting the required resolution. We are diligently working through this and warmly appreciate the ongoing patience and understanding of our customers.
While it may not seem like much has changed, progress is being made and we will continue to work ongoingly until we have a resolution.
Kind regards
Dec 19, 2024 - 06:06 UTC
Update - Dear Valued Jobpac Connect Customers
We continue to work through this Issue with the highest priority and all available resources.
We genuinely understand the sensitivity and additional impact due to the timing as we approach a time of year were some customers are planning to close for the Christmas and New Year period. Your patience has been greatly appreciated and we apologise for the disruption this has caused. Our focus is to have this resolved as quickly as possible.
Kind regards
Dec 19, 2024 - 03:22 UTC
We continue to work through this Issue with the highest priority and all available resources.
We genuinely understand the sensitivity and additional impact due to the timing as we approach a time of year were some customers are planning to close for the Christmas and New Year period. Your patience has been greatly appreciated and we apologise for the disruption this has caused. Our focus is to have this resolved as quickly as possible.
Kind regards
Dec 19, 2024 - 03:22 UTC
Investigating - Dear valued Joboac Connect Customers
We are currently urgently working on Issue 116735 relating to a discrepancy between the Accounts Payable amount and the SC-approved values amount. As a precaution, we would ask all customers to hold off any Accounts Payable process payments until further notice.
We apologies for any inconvenience this has caused and we appreciate your patience. Once we have an update we will inform our customers via this status page.
Kind regards
Dec 19, 2024 - 00:48 UTC
We are currently urgently working on Issue 116735 relating to a discrepancy between the Accounts Payable amount and the SC-approved values amount. As a precaution, we would ask all customers to hold off any Accounts Payable process payments until further notice.
We apologies for any inconvenience this has caused and we appreciate your patience. Once we have an update we will inform our customers via this status page.
Kind regards
Dec 19, 2024 - 00:48 UTC
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