All Systems Operational

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

Uptime over the past 90 days. View historical uptime.
UK Operational
90 days ago
99.99 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
99.97 % uptime
Today
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Jobpac Connect Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Viewpoint Enterprise Cloud Operational
90 days ago
100.0 % uptime
Today
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
90 days ago
100.0 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Vista Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Trimble Help Operational
Work Center Operational
Viewpoint Traqspera Operational
Auto Invoice Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Trimble Pay Operational
90 days ago
100.0 % uptime
Today
Service Hub Operational
90 days ago
100.0 % uptime
Today
B2W Estimate Operational
90 days ago
100.0 % uptime
Today
B2W Operational Suite Operational
90 days ago
100.0 % uptime
Today
Asia / Pacific Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint For Projects Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Trimble Jobpac Connect Annual DR Testing Mar 28, 2026 08:00-11:00 UTC

Dear Valued Jobpac Connect Customers,

To ensure the ongoing resilience and security of your data, the Jobpac Connect team will be conducting our Annual Disaster Recovery (DR) Exercise on Saturday, 28 March 2026.

Maintenance Window:

Date: Saturday, 28 March 2026

Time: 7:00 PM – 10:00 PM AEDT (UTC+11)

Please be advised that the Jobpac Connect platform will be temporarily unavailable during this three-hour window. We recommend completing all critical tasks and logging out of the system prior to the start time.

We perform these scheduled exercises to guarantee that our systems remain robust and prepared for any contingency. We thank you for your cooperation and support in maintaining these high standards of service.

Best regards,

The Jobpac Connect Team
Posted on Mar 23, 2026 - 00:11 UTC

Trimble Jobpac Connect - Scheduled Infrastructure Upgrade Mar 28, 2026 19:00-19:30 UTC

Dear Jobpac Connect customers,

This is to inform you of a scheduled infrastructure upgrade taking place on Sunday, 29th of March. The upgrade will start at 6:00AM AEDT and is expected to last for approximately 30 Minutes. During this time, you would not be able to login into Jobpac Connect.

We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.

Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Posted on Mar 25, 2026 - 21:26 UTC
Mar 27, 2026
Jobpac Connect 26.1.1 Patch Installation
Completed - The scheduled maintenance has been completed.
Mar 27, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 UTC
Update - This is to clarify that there will be no downtime for this installation.

Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Mar 26, 05:13 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 04:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 04:31 UTC
Scheduled - Dear Jobpac Connect customers,

We would like to inform you that a patch installation of Jobpac Connect 2026.1.1 will be deployed to all Jobpac customers on Friday, 27th March 2026. at 5PM AEDT

There will be no down time for this installation.

The following changes are included:

Module - Accounts Payable
[Fix] Unable to preview or process prompt payment batches due to an incorrect BSB/Bank Account error when it includes creditor/s without BSB/Bank Account details even when the creditor transactions are not paid by EFT.
- Issue# 4385

[Fix] Minor fixes to the new changes to allow adding BPAY references while registering invoices.
- Internal Issue

[Fix] Subcontract tabs 'SC Claim' and 'SC Agreement' are not appearing in the Related Content window in Prepare Invoices for Approval.
- Internal Issue

[Fix] Corrected the visibility of the right click options ‘Edit Batch’ and ‘Cancel Batch’ to be available when individual invoice batching is activated (APPINV/position 7 = ‘Y’), and to override the setting to hide the options (APPINV/position 10 = ‘Y’).
- Internal Issue

[Fix] Session freezes when creating prompt payment batches.
- Internal Issue

[Fix] Start and Finish user filters are not working correctly in the ‘Send for Approval - Select Approvers and Send’ window.
- Internal Issue


Module - Accounts Receivable
[Fix] Change the Bank prompt window title to 'Select AR Banking Details for this Invoice' (called from AR Invoice Printing).
- Internal Issue

[Fix] When printing Sundry AR Invoices with multiple bank accounts set up, there is no pop-up to select from the multiple bank accounts.
- Internal Issue


Module - Business Forecasting
[Fix] Earned Value in BFM Contract Valuation Cost Reconciliation screen shows incorrect values.
- Issue# 3866


Module - Fixed Assets
[Fix] Not able process the Asset End of Month Rollover due to incorrect error for system parameter/s not being set up.
- Issue# 4378


Module – General Ledger
[Fix] Copying previous Direct Debits from Bank Statement Matching does not copy some of the details.
- Issue# 3773

[Fix] Bank Reconciliation Upload uses the upload 'Statement Date' entered for the statement date instead of using the date on the upload file.
- Internal Issue


Module - Job Costing
[Fix] Session freezes when entering new cost codes in Cost Code maintenance.
- Internal Issue

[Fix] Session freezes when multiple users access Pending Budget Transfer Maintenance.
- Internal Issue

Module - System Administration
[Fix] Work id copy function allows an incorrect time of 24:00.
- Internal Issue

[Fix] New User Access Maintenance does not hold selections when making selections from multiple pages.
- Internal Issue


Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Mar 26, 04:30 UTC
Mar 26, 2026
Viewpoint for Projects (UK) - Web Application Performance Degraded
Resolved - This incident has been resolved.
Mar 26, 09:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 14:15 UTC
Investigating - We are currently investigating this issue.
Mar 25, 12:08 UTC
Mar 25, 2026
Issue with Excel reports in Jobpac
Resolved - Dear Valued Jobpac Connect Customers,

Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation.

We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality.

Regards,
The Jobpac Connect Team
Mar 25, 04:46 UTC
Monitoring - Dear Valued Jobpac Connect Customers,

Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night.

Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning.

We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately.

Regards,
The Jobpac Connect Team
Mar 24, 21:53 UTC
Investigating - Dear Valued Jobpac Connect Customers,

We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform.

During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause.

We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible.

Regards,
The Jobpac Connect Team
Mar 24, 04:36 UTC
Mar 24, 2026
Jobpac Connect Login and API Issue
Resolved - Dear Valued Jobpac Connect Customers,

Following our successful resolution and a period of extended monitoring, we have received no further reports of login difficulties or API latency.

We can now confirm that this issue is fully resolved and all systems are performing at optimal levels. Our team will continue to maintain standard oversight to ensure ongoing stability.

We apologize once again for the inconvenience and thank you for your patience throughout this process.

Regards,
The Jobpac Connect Team
Mar 24, 00:12 UTC
Monitoring - Dear Valued Jobpac Connect Customers,

We are pleased to confirm that the issues affecting login authentication and API latency have been fully resolved. All systems are now operating at standard performance levels.

While service is restored, our engineering and quality teams will continue to actively monitor the environment throughout the day to ensure sustained stability and optimal responsiveness.

We sincerely apologize for the disruption to your operations and thank you for your patience while we worked to resolve this matter.

Regards,
The Jobpac Connect Team
Mar 23, 02:16 UTC
Identified - Dear Valued Jobpac Connect Customers,

We are pleased to inform you that our technical teams have successfully identified the root cause of the login difficulties and API latency reported earlier today.

We are now actively working on a resolution.

Thank you for your continued patience.

Regards,
The Jobpac Connect Team
Mar 23, 01:48 UTC
Update - Dear Valued Jobpac Connect Customers,

We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today.

Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority.

We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report.

Regards,

The Jobpac Connect Team
Mar 23, 00:49 UTC
Investigating - Dear Valued Jobpac Connect Customers,

We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs.

Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance.

We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available.

Regards
Jobpac Connect Team
Mar 22, 22:49 UTC
Mar 23, 2026
Mar 22, 2026
Viewpoint Field View (UK) - Degraded Web & Mobile Sync Performance
Resolved - This incident has been resolved.
Mar 22, 23:18 UTC
Update - We have completed further maintenance to restore Mobile Sync & Web Application performance. We are still working to restore bulk download functionality.
Mar 20, 09:09 UTC
Update - The Web & API Forms module is back online and we are monitoring performance
Mar 18, 09:08 UTC
Identified - We are continuing to experience degraded web & sync performance this morning. The Web & API Forms module is currently unavailable.
Mar 18, 08:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 16:06 UTC
Update - We will shortly begin emergency system maintenance for Field View Web. Users may experience short interruptions in application availability between 12:15–12:45.

We apologise for any operational disruption and are working urgently to restore normal service levels.
Mar 17, 11:57 UTC
Update - We are continuing to work urgently on a solution for degraded web & sync performance.

Please accept our apologies for this continued disruption.
Mar 16, 08:31 UTC
Update - The forms module is now available.
Mar 13, 11:24 UTC
Update - We are aware of an issue with the forms module and are working to reinstate this.
Mar 13, 11:21 UTC
Update - We are continuing to work on a fix for this issue.
Mar 13, 09:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 14:59 UTC
Mar 21, 2026
Trimble Viewpoint - Jobpac Connect Release 2026.1.0
Completed - The scheduled maintenance has been completed.
Mar 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 UTC
Scheduled - Dear Jobpac Connect customers,

We would like to inform you that the Jobpac Connect 2026.1.0 major release will be deployed to all Jobpac customers on Saturday, 21st March 2026.

Jobpac will be unavailable between 6 p.m. and 12 a.m. (Midnight) AEDT on that day.

We are kicking off 2026 with a release focused on your feedback. Of the 16 new features in this update, 66% came directly from customer suggestions. Thank you for helping us shape the future of Jobpac!

The finalised 2026.1.0 Release Notes are available at https://help.trimble.com/en/jobpac-connect/jobpac-connect/release-notes-and-webinars/release-notes..

Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Mar 11, 01:52 UTC
Mar 20, 2026
Viewpoint for Projects - Unable to Select an Enterprise
Resolved - This incident has been resolved.
Mar 20, 08:39 UTC
Identified - We are aware of some users being unable to view and select their expected Enterprise immediately after login.

Users can resolve this by clearing their browser cache.
Mar 18, 15:45 UTC
Mar 19, 2026

No incidents reported.

Mar 18, 2026
Mar 17, 2026
Mar 16, 2026
Viewpoint Field View (UK) - VFV Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 16, 15:00 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Trimble Jobpac Connect - Scheduled Infrastructure Upgrade - 15th March 2026
Completed - The scheduled maintenance has been completed.
Mar 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 UTC
Scheduled - Dear Jobpac Connect customers,

This is to inform you of a scheduled infrastructure upgrade taking place on Sunday, 15th of March. The upgrade will start at 6:00AM AEDT and is expected to last for approximately 2 HOURS. During this time, you would not be able to login into Jobpac Connect.

We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.

Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Mar 11, 03:17 UTC
Mar 13, 2026
← Incident History Powered by Atlassian Statuspage