Identified - We have identified the issue and we are looking to install a fix overnight outside of business hours. In the interim, you are able to use Chrome to view documents via the Related Content Viewer.
May 17, 00:18 UTC

About This Site

The Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
North America Operational
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Viewpoint Help ? Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2021

Unresolved incident: Jobpac Connect - Documents not showing in Related Content Viewer when using Internet Explorer.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 14, 14:32 UTC
May 13, 2021

No incidents reported.

May 12, 2021
Resolved - This incident has been resolved.
May 12, 15:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 21:32 UTC
Identified - The issue has been identified and a fix is being implemented.
May 11, 21:06 UTC
Investigating - We are investigating an issue that is affecting performance for some customers.
May 11, 20:16 UTC
Resolved - We have been monitoring carefully all afternoon and have had no further issues. Thank you for your patience.
May 12, 07:56 UTC
Monitoring - Dear valued customer. A fix has been implemented and we are now closely monitoring it. Thank you for your patience.
May 12, 02:32 UTC
Identified - Please note the issue has been identified and we are currently working with our external providers on a fix as urgently as possible.
May 12, 01:59 UTC
May 11, 2021
Resolved - This incident has been resolved.
May 11, 18:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 14:56 UTC
Update - Performance has stabilized though some unexplained errors continue, so we are continuing to investigate.
May 10, 22:30 UTC
Update - The error rate is diminished but we are continuing to investigate and respond.
May 10, 20:00 UTC
Investigating - We are investigating an issue that is affecting performance for some customers and also resulting in errors for some operations.
May 10, 17:49 UTC
Resolved - This incident has been resolved.
May 11, 11:17 UTC
Identified - Some users may be continuing to experiencing performance issues, we are working to address performance for all those affected.

Apologies for the inconvenience caused.
May 10, 21:23 UTC
Monitoring - The remediation activities our Engineering team have undertaken are showing positive results with performance & stability metrics now back within acceptable thresholds.

We are continuing to monitor all systems very closely.
May 10, 17:35 UTC
Update - We are continuing to work on a fix for this issue to restore performance to acceptable levels for all users.

Sincere apologies for the inconvenience caused.
May 10, 16:42 UTC
Identified - We have identified an issue causing performance degradation for a subset of customers. Operations teams are working to implement a mitigation.
May 10, 14:38 UTC
Resolved - This incident has been resolved.
May 11, 05:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 04:09 UTC
Investigating - We are currently investigating this issue.
May 11, 03:47 UTC
May 10, 2021
Resolved - The incident has been resolved.
May 10, 14:35 UTC
Monitoring - Users should now be able to access their cloud environments. We will continue to monitor the situation to ensure system availability.
May 10, 14:06 UTC
Identified - We have identified the issue and have engaged our hosting vendor to resolve the issue.
May 10, 13:59 UTC
Investigating - A subset of customers may be experiencing an issue accessing their cloud environments. We are currently investigating the issue.
May 10, 13:45 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.