All Systems Operational

About This Site

The Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
North America Operational
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021
Resolved - The issue affecting performance on hosted environments has been resolved.

We apologize for any inconvenience caused.
Mar 6, 23:44 GMT
Monitoring - A fix has been implemented on affected environments. Users should no longer experience degraded performance.

The Cloud Operations team will continue to monitor closely to ensure continued stability.
Mar 6, 10:56 GMT
Update - We are continuing to work on a fix for this issue.
Mar 6, 03:46 GMT
Identified - Our team has identified the cause of the performance issues and is working on a fix to restore normal function.
Mar 6, 03:46 GMT
Update - Our Cloud Engineering team continues to investigate issues affecting performance in hosted environments.
Mar 6, 01:42 GMT
Investigating - A subset of customers are experiencing performance degradation in their hosted environments.
Mar 5, 23:30 GMT
Completed - The scheduled maintenance has been completed.
Mar 6, 03:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:01 GMT
Scheduled - On Friday 3/5/2021 @7:00pm PST the Cloud Workspace admin portal will be updated to the latest version. The upgrade process will take approximately 15 minutes. During this time admin users will not be able to reset passwords or create new users but standard cloud connectivity will be unaffected.

If you've previously been using the URL https://legacy.manage.cloudworkspace.com to access the admin portal you'll need to update to https://viewpoint.partner.manage.cloudworkspace.com after the upgrade.
Mar 2, 16:11 GMT
Mar 5, 2021
Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 21:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 4, 17:30 GMT
Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - This incident has been resolved.
Feb 27, 04:21 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 23:10 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 23:06 GMT
Update - We implemented one improvement and are continuing to investigate additional solutions while monitoring the impact. Some users may still be experiencing degraded performance.
Feb 24, 02:13 GMT
Investigating - Some users may experience degraded performance while navigating the site or creating items. We are actively investigating a solution. We apologize for any inconvenience.
Feb 23, 01:13 GMT
Feb 26, 2021
Resolved - The remediation activities our Engineering team undertook have continued to show positive results.

All performance & stability metrics are now back within acceptable thresholds.

Sincere apologies for the disruption caused by this incident.
Feb 26, 13:02 GMT
Monitoring - Our monitoring has continued to show improvements across the platform in terms of both performance & stability.

Engineering are continuing to ensure that performance remains within acceptable thresholds.
Feb 25, 18:42 GMT
Update - Our monitoring is showing a improvement but our Engineering teams are continuing to work on the issue to restore performance to acceptable levels for all users.

Apologies for the disruption this has caused.
Feb 25, 16:49 GMT
Update - We are continuing to work on a fix for this issue.
Feb 25, 15:43 GMT
Update - Engineering are continuing investigations towards addressing the root cause of the issue.

Apologies for the disruption caused.
Feb 25, 13:59 GMT
Update - Our engineering teams are continuing investigations towards addressing the root cause of the intermittent performance issues users are experiencing.

Sincere apologies for the inconvenience caused.
Feb 25, 10:02 GMT
Update - Our engineering team continue to work on a solution to address the performance issues being experienced.

Apologies for the inconvenience this has caused.
Feb 25, 05:46 GMT
Update - Our engineering team are continuing to work on a solution to address the performance issues being experienced.

Apologies for the inconvenience this has caused.
Feb 24, 23:16 GMT
Update - A solution to the issue has been identified & we are in the process of implementing & communicating to those affected.

Sincere apologies for the inconvenience caused.
Feb 24, 21:25 GMT
Update - We are continuing to work on a fix for this issue.
Feb 24, 19:50 GMT
Update - Our engineering team are continuing to investigate the root cause of the issue.

We apologize for the disruption caused.
Feb 24, 18:04 GMT
Identified - We are aware of customers experiencing degraded performance, our Engineering team are investigating.

Apologies for inconvenience caused.
Feb 24, 16:30 GMT
Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 12:05 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 11:23 GMT
Investigating - We are currently investigating this issue.
Feb 25, 11:11 GMT
Feb 24, 2021
Completed - PC Mobile changes have completed
Feb 24, 07:00 GMT
Update - PC Mobile changes have completed
Feb 24, 06:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 06:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 22, 18:30 GMT
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 17:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 14:02 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 23, 13:41 GMT