All Systems Operational

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
North America Operational
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Viewpoint Help
Operational
Work Center Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Some Jobpac Conect users are experiencing degraded performance issues
Resolved - Dear Valued Trimble Viewpoint Customers

We have been monitoring Jobpac Connect Performance closely now for over a week. In that time metrices have been stable and operating strongly, hence we will now mark this as Resolved.

Thank you for your patience and understanding.

Kind regards
Sep 21, 23:45 UTC
Monitoring - Dear Valued Trimble Viewpoint Customers

We are closely monitoring the current status and ensuring we proactively capture logs and metrices and provide these to MSFT in real-time. While performance appears to have stabilised yesterday afternoon and today with no further incidents reported we are being hyper-vigilant and continue to work with our partners to ensure a permanent solution.

Thank you for your patience.

Kind regards
Sep 13, 02:09 UTC
Investigating - Dear Valued Trimble Viewpoint Customers

Unfortunately, we have some customers who are experiencing Degraded Performance Issues with Jobpac Connect. We are investigating this with all stakeholders with urgency and at this stage we are looking at a potential MSFT Issue.

Once we have further details we will update through this page. In the interim our sincere apologies for any disruption this is causing to your teams and business and we do genuinely appreciate your patience. Rest assured we have all available resources working on this to ensure normal service resumes as quickly as possible. If you are experiencing degraded performance issues please ensure you log a case so we can communicate directly with you.

Kind regards
Sep 12, 01:45 UTC
Viewpoint Field View (APAC) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 21, 11:46 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Viewpoint Help scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:30 UTC
Scheduled - Viewpoint Help will be undergoing maintenance at this time. Please avoid using the Help site during this time. Sorry for the inconvenience.
Sep 6, 22:30 UTC
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Sep 12, 2023
Sep 11, 2023
Some Jobpac Connect users are experiencing degraded performance issues
Resolved - Dear Valued Trimble Viewpoint Customers

There have been no further instances of Degraded Reporting Issues for Jobpac Connect reported today and so accordingly we will now mark this Issue as Resolved. Thank you again for your patience and our sincere apologies for any inconvenience this may have caused.

Kind regards
Sep 11, 07:10 UTC
Monitoring - Dear Valued Trimble Viewpoint Customers

We initiated the required changes earlier this morning and have had no reports of degraded performance since 10.46am. We have set this Issue to Monitoring and will continue to keep a close watch to ensure we have a consistent and strong performance. Thank you again for your patience and our sincere apologies for any inconvenience this may have caused.

Kind regards
Sep 8, 05:33 UTC
Investigating - Dear Valued Trimble Viewpoint Customers

Some users are reporting degraded performance issues with Jobpac Connect. We apologise for any inconvenience to your teams are investigating this with the highest priority and working with our partners to resolve this as quickly as possible,

If you are experiencing any degraded performance issues please ensure you log a case so we can track all impacted customers and communicate directly with them. We will provide updates here as soon as they are available. We thank you for your patience and understanding.

Kind regards
Sep 8, 00:31 UTC
Monitoring - Dear Valued Trimble Viewpoint Customers

We have identified the cause of this morning's Degraded Performance Issue and have implemented the required fix. Thank you for your patience and our apologies for any inconvenience this may have caused. We will of course monitor Jobpac Connect performance very closely to ensure we retain optimal speeds. Should you experience any further or ongoing issues please do not hesitate to reach out to us.

Kind regards
Sep 7, 02:34 UTC
Investigating - Dear Valued Trimble Viewpoint Customers

Some customers are again reporting Degraded Performance Issues this morning. We had implemented the required fixes and had strong and consistent performance markers over a number of hours. We will investigate this with urgency with the appropriate stakeholders. In the interim, our sincere apologies for any inconvenience this may cause your teams and we thank you for your patience. Please note, if you do experience any degraded performance issues please ensure you log a case so we can capture all impacted customers and communicate directly with them.

Kind regards
Sep 6, 22:41 UTC
Monitoring - Dear Valued Trimble Viewpoint Customers

We have identified the cause of the degraded performance issue and have implemented the required changes. There has been no additional reports of issues for several hours however, we will continue to monitor the situation closely to ensure performance remains optimal. Please note if you experience any degraded performance issues please do not hesitate to reach out to us.

Thank you for your patience and our apologies for any inconvenience caused.

Kind regards
Sep 6, 06:42 UTC
Investigating - Dear Valued Trimble Viewpoint Customers

Some users are experiencing degraded performance issues with Jobpac Connect. The issue appears to be impacting both speed and the ability to log into Jobpac Connect. We are investigating this as a priority and working with our partners to resolve this as quickly as possible, In the interim our sincere apologies for any inconvenience to your teams and our genuine appreciation for your patience.

If you are experiencing any degraded performance issues please ensure you log a case so we can track all impacted customers and communicate directly with them. We will provide updates here as soon as they are available.

Kind regards
Sep 6, 00:15 UTC
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage