All Systems Operational

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

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UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
North America Operational
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Viewpoint Help ? Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Resolved - This incident has been resolved.
Sep 27, 22:35 UTC
Monitoring - Remediation activities have been completed, with all services having been brought back online & our monitoring is showing the system is performing well within all acceptable thresholds.

There may be some time for syncing to catch-up but we are seeing a steady stream of successful syncs.

We are continuing to monitor the system very closely & once again, sincere apologies for the inconvenience caused today.
Sep 27, 22:32 UTC
Update - We are working on a solution to the sync Issue & will be temporarily taking the web application offline to address.

Apologies for any disruption caused.
Sep 27, 21:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 21:49 UTC
Investigating - We are currently investigating an issue affecting the syncing of devices.
Sep 27, 21:13 UTC
Resolved - This incident has been resolved.
Sep 27, 13:28 UTC
Monitoring - A fix has been implemented to address the root cause, all affected customers should have full service resolved.
Sep 27, 12:50 UTC
Identified - For awareness, a subset of customers may be encountering issues using the applications.

There has been an issue in one of our data centers affecting a single Availability Zone (USE1-AZ2) in the US-EAST-1 Region.

We are actively working on restoring full service for all impacted customers.
Sep 27, 12:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 09:36 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 27, 09:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 27, 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:25 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 27, 08:22 UTC
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 18:49 UTC
Update - We are continuing to investigate this issue.
Sep 20, 18:22 UTC
Investigating - Viewpoint Help is currently down. We are working to resolve this as quickly as possible. Please check back for more updates.
Sep 20, 17:42 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 09:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 03:33 UTC
Investigating - Viewpoint Help experienced a brief outage and was inaccessible from approximately 1:50 am to 2:07 am (UTC), 9/17 . The site is now up and fully operational. We are continuing to monitor for any further issues.
Sep 17, 03:31 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.