All Systems Operational

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
North America Operational
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Viewpoint Help ? Operational
Work Center Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
There is currently an ongoing issue with Spectrum users accessing the software. We are currently working on resolving the issue. Issue is being tracked under issue 110814
Resolved - This incident has been resolved.
Mar 25, 05:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 21:03 UTC
Update - We are continuing to investigate this issue.
Mar 24, 18:35 UTC
Update - At this time we are continuing to investigate the issue.
Mar 24, 16:58 UTC
Investigating - We are currently investigating this issue.
Mar 24, 16:04 UTC
Mar 24, 2023
Service Tech Mobile customers are experiencing issues with syncing data-Issue Resolved
Resolved - We have released a systems update that fixes the syncing data issue. Technicians will need to log out for the fix to take effect.

Please contact support if you have questions or are experiencing other issues."
Mar 24, 17:10 UTC
Identified - We have identified a fix for this issue. Please have your technicians sync their data and log out before 5 pm PST today (March 23rd). In order to deploy the fix we will automatically log all users out of the service tech app, and they will need to log in tomorrow morning.
Mar 23, 17:21 UTC
Investigating - Some service tech mobile customers are experiencing issues with syncing data. If you are one of these customers, please have your technicians sign out and sign back in to the app. If the issue persists please open a support case through viewpoint portal.
Mar 21, 16:38 UTC
Mar 23, 2023
Viewpoint Field View (NA) - VFV 2023r03 Maintenance
Update - The scheduled maintenance has been completed.
Mar 23, 12:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 12:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:45 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 23, 08:34 UTC
Mar 22, 2023
Viewpoint Field View (EMEA) - VFV 2023r03 Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 13:58 UTC
Viewpoint Field View (APAC) - VFV 2023r03 Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 13:57 UTC
Viewpoint Field View (ANZ) - VFV 2023r03 Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 13:57 UTC
Mar 21, 2023
Some Jobpac Connect Users are experiencing access issues and slowness
Resolved - Dear Valued Trimble Viewpoint Customer

We have continued to monitor this issue closely and have no further problems reported. We will now mark this as Resolved however, should you encounter any issues with Jobpac Connect performance or access please do not hesitate to reach out to us via a case.

Our apologies for any inconvenience this has caused your teams and our genuine thanks for your patience.

Kind regards
Mar 21, 22:43 UTC
Monitoring - Dear Valued Trimble Viewpoint Customers

We implemented our fix overnight and have had no further instances regarding Jobpac Connect access or slowness. However, we will continue to monitor this closely throughout the day. Please note, if you do experience any access or performance issues please do not hesitate to create a case.

Again our apologies for any inconvenience this may have caused. Thank you for your patience.
Kind regards
Mar 21, 00:36 UTC
Investigating - Dear Valued Trimble Viewpoint Customers
Some Jobpac Connect users have been experiencing intermittent access issues and slowness. We are investigating this problem with our partners and working internally at the highest priority to identify the cause and implement a fix.

Our sincere apologies for any inconvenience this has caused your teams and our genuine thanks for your patience. If you are experiencing any problems with Jobpac Connect performance please log a case so we can ensure all impacted customers are captured. Once we have more information we will update this status page.

Kind regards
Mar 20, 06:13 UTC
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023
Viewpoint for Projects, Field View & TEAM (UK/EMEA) - Login Failure
Resolved - This incident has been resolved.
Mar 14, 11:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 08:26 UTC
Investigating - We are currently investigating this issue.
Mar 14, 08:25 UTC
Mar 13, 2023
Automatic Invoicing - Vista & Spectrum Integration Issue
Resolved - This incident has been resolved.
Mar 13, 23:44 UTC
Update - We are continuing to monitor for any further issues.
Mar 13, 21:46 UTC
Monitoring - The problem causing invoices sent to Spectrum & Vista to be stuck "In Progress" is resolved. Invoices should now send successfully.

We are still investigating the root cause and whether invoices sent during the outage can be recovered.
Mar 13, 21:46 UTC
Update - We are continuing to investigate this issue.
Mar 13, 21:13 UTC
Update - We are continuing to investigate this issue.
Mar 13, 20:46 UTC
Investigating - We are currently experiencing a problem with the infrastructure that sends Invoices to Spectrum & Vista. The Invoice Inboxes and auto-recognition process is working properly, but invoices sent to the ERPs will be stuck "In Progress".

Please do not send invoices currently. Invoices sent during this outage may need to be re-entered.

We are actively investigating the problem and will provide further updates as soon as possible. Apologies for the inconvenience caused.
Mar 13, 20:05 UTC
← Incident History Powered by Atlassian Statuspage