The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.
If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.
Resolved -
This incident has been resolved.
Apr 27, 20:48 UTC
Monitoring -
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
Apr 27, 20:15 UTC
Investigating -
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
Apr 27, 19:31 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 UTC
Scheduled -
Dear Jobpac Connect customers,
We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.
The maintenance will take place on 26th April from 6 AM AEST and is expected to last for approximately 6 HOURS. During this time, you would not be able to login into Jobpac Connect.
In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.
We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity.
We sincerely appreciate your patience while we worked toward this resolution.
Regards,
The Jobpac Connect Team
Apr 22, 22:07 UTC
Monitoring -
Dear Valued Jobpac Connect Users,
We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance.
We thank you for your patience while we worked through this issue.
Regards, The Jobpac Connect Team
Apr 22, 05:08 UTC
We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible.
We thank you for your patience while we work on this issue.
Completed -
The scheduled maintenance has been completed.
Apr 18, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 UTC
Scheduled -
Dear Jobpac Connect customers,
This is to inform you of a scheduled infrastructure upgrade taking place on Sunday, 19th of April. The upgrade will start at 6:00AM AEST and is expected to last for approximately 2 HOURS. During this time, you would not be able to login into Jobpac Connect.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.