Monitoring - A fix has been implemented on all known impacted environments and we are monitoring results. If you continue to experience problems logging in to Vista Web using Viewpoint ID, please submit a critical support case referencing issue 114841.
May 24, 2024 - 02:38 UTC
Update - We are continuing to deploy the correction to the impacted environments.
May 24, 2024 - 00:08 UTC
Update - A fix has been identified and corrections are in the process of being deployed to the impacted environments.
May 23, 2024 - 19:24 UTC
Update - We are continuing to work on a fix for this issue.
May 23, 2024 - 18:23 UTC
Identified - Some customers have reported an issue while trying to use VPID to log in to Vista Web. We are currently working to resolve this issue and will share updates as soon as we have more information available (including on issue 114841).
May 23, 2024 - 18:19 UTC

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

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UK Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Partial Outage
90 days ago
99.82 % uptime
Today
Viewpoint for Projects Operational
Jobpac Connect Operational
90 days ago
99.82 % uptime
Today
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Partial Outage
North America Partial Outage
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Partial Outage
Viewpoint Help ? Operational
Work Center Operational
Viewpoint Traqspera ? Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Europe Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
Viewpoint For Projects Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024

Unresolved incident: Vista Web (Global) - Issues affecting login.

May 23, 2024
Resolved - SSO login using Team, Analytics, Jobpac, Spectrum, and Trimble Construction One is now fully functional.
May 23, 19:16 UTC
Identified - The latest update for this issue has been found to not resolve the bug. We are rolling back the change and will continue to analyze to find the root cause.
May 4, 00:47 UTC
Monitoring - We have deployed and are monitoring the fix regarding certificate errors occurring when logging in using Team, Analytics, Jobpac, and Trimble Construction One.
May 3, 19:40 UTC
Identified - We have deployed and are monitoring the fix regarding certificate errors occurring when logging in using Team, Analytics, Jobpac, and Trimble Construction One.
May 2, 23:52 UTC
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 22, 07:59 UTC
Completed - The scheduled maintenance has been completed.
May 22, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 22, 07:58 UTC
Completed - The scheduled maintenance has been completed.
May 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 22, 07:53 UTC
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 UTC
Scheduled - Viewpoint Help will undergo scheduled maintenance during this time and will not be available.
May 16, 17:01 UTC
May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 15:15 UTC
Completed - The scheduled maintenance has been completed.
May 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 13:09 UTC
Completed - The scheduled maintenance has been completed.
May 16, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:15 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 09:07 UTC
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Resolved - This incident has been resolved. Please refer to issue 114712 on the Viewpoint Customer Portal to complete final steps to resolve emails sent from Vista Web for cloud hosted environments if continued problems with emails sending out occur.
May 13, 18:28 UTC
Monitoring - A fix has been implemented and we are monitoring results. Please refer to issue 114712 on the Viewpoint Customer Portal to complete final steps to resolve emails sent from Vista Web for cloud hosted environments.
May 10, 00:32 UTC
Identified - Prior fix was identified to not fully address the issue. Additional steps are currently being taken to correct the impacted account, a further update will be added once these steps are completed. Thank you for your patience.
May 8, 16:46 UTC
Update - A short period this morning was identified where the send from account 'keystylenoreply@vcsclouds.com' was not sending messages. This has been updated. If you are using your own SMTP relay host, emails are not impacted. The 'keystylenoreply@vcsclouds.com' account has been adjusted & is now sending emails again.
May 8, 15:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If you experience issues emailing from within hosted Vista Web environment(s), please submit a critical support case & include "Vista Web SMTP Failing" in the subject line.
May 8, 06:26 UTC
Update - We are continuing to work on a fix for this issue. As soon as it is available, we will work to apply the fix to the impacted environments.
May 7, 15:16 UTC
Identified - The cause has been identified and a fix is being created.
May 7, 00:05 UTC
Investigating - We are currently investigating an issue with Vista Web SMTP. If you experience issues emailing from within hosted Vista Web, please be patient and subscribe to updates here for up to date information regarding this situation.
May 6, 20:44 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.