All Systems Operational

About This Site

The Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

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UK / EMEA Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
Viewpoint for Projects Operational
Jobpac Connect Operational
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
North America Operational
90 days ago
98.09 % uptime
Today
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Resource Manager – North America Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
90 days ago
98.09 % uptime
Today
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Resolved - This incident has been resolved.
Jul 27, 18:56 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 17:33 BST
Investigating - We are investigating an issue that is preventing completion of printing/PDF generation for Submittals.
Jul 27, 15:44 BST
Resolved - This incident has been resolved.
Jul 27, 15:29 BST
Identified - A fix has been identified and we are testing the results.
Jul 23, 15:59 BST
Investigating - We have identified an issue that was introduced after a recent Windows 10 OS update (v2004) that prevents access to the reporting function in the Field Time Console program. This is reported under Viewpoint issue #97644.

Details: Users with the most recent Windows 10 OS update 2004 (released 2020-07-14) are experiencing an error when accessing the Reporting tab in the Field Time Console: "There is an error in XML document (1, xxx)". This prevents users from accessing the reporting functions. We are actively investigating a fix and will provide updates to this page.

We apologize for the impact this has caused our customers.
Jul 21, 22:09 BST
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020
Completed - The scheduled maintenance has been completed.
Jul 23, 21:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:02 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 23, 18:50 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:02 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 23, 13:39 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 23, 13:38 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:01 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 23:11 BST
Resolved - Dear valued customer,

This incident is now resolved and Jobpac Connect is fully operational. Thank you
Jul 23, 04:19 BST
Monitoring - Dear Valued Customer,

Working promptly with our hosting provider we have identified the issue and a resolution has been implemented. We will closely monitor the situation in the coming days to mitigate any further problems and ensure we keep you up to date as things develop. Thank you
Jul 23, 01:08 BST
Investigating - Dear valued Customers,

We are currently investigating an issue where some of our users are unable to access Jobpac Connect. We sincerely apologies for any inconvenience and are working closely with our hosting provider as we speak to rectify this problem as quickly as possible. Thank you for your patience and we hope to have Jobpac Connect up and running for affected Customers momentarily.
Jul 23, 00:28 BST
Jul 22, 2020
Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:02 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 17:33 BST
Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:03 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 14:29 BST
Completed - The scheduled maintenance has been completed.
Jul 22, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 12:53 BST
Completed - The scheduled maintenance has been completed.
Jul 22, 11:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:01 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 08:55 BST
Jul 21, 2020
Jul 20, 2020

No incidents reported.