Trimble Jobpac Connect - Printing issue on JWIS7 Server

Incident

Trimble Jobpac Connect - Printing issue on JWIS7 Server

Status: closed
Start:
End:
Duration: 54 minutes
Affected Components:
Jobpac Connect Jobpac Connect - AU
Update

Dear Jobpac Connect Customers,

We are currently investigating reports from users on server JWIS7 who are experiencing issues loading the dashboard and printing reports in Jobpac Connect.

Our engineering and cloud teams are working closely with our infrastructure providers to identify the root cause and restore full dashboard and reporting functionality as quickly as possible. All other platform operations remain unaffected.

We will share further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

Best regards,

The Jobpac Connect Team

Resolved

Dear Jobpac Connect Customers,

We are pleased to advise that the issues affecting dashboard loading and report printing for users on server JWIS7 have been fully resolved.

Our engineering and cloud teams worked closely with our infrastructure providers to implement the necessary fixes, and all system parameters on JWIS7 have returned to normal operation.

We appreciate your patience and understanding while our team worked to address this interruption.

Best regards,

The Jobpac Connect Team