All invoices that were in the queue have made it to the next step of the process. We will continue monitoring through tomorrow morning for any further issues.
Posted Sep 19, 2024 - 23:44 UTC
Monitoring
A hotfix has been implemented. The system will need some time to work through a large queue of invoices, but invoices are starting to move into the next step of the upload process. We will be monitoring while invoices process.
Posted Sep 19, 2024 - 21:43 UTC
Identified
A potential source of the issue has been identified, and a hotfix is being worked on to attempt to resolve the issue.
Posted Sep 19, 2024 - 18:38 UTC
Investigating
We have received reports of invoices getting stuck during the upload process in Automatic Invoicing. We have escalated this issue to the development team and the issue is being investigated. For updates, check the status site here or search for issue 115952 on the Customer Portal.
Posted Sep 19, 2024 - 15:36 UTC
This incident affected: North America (Auto Invoice).