Log in / connectivity issue

Incident Report for Trimble Viewpoint

Postmortem

Notification: Recent Service Outage and Recovery Impacting Customers Located in the US Central Azure Data Center

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Valued Customers,

Starting at 21:56 UTC on 18 July 2024, some customers may have experienced issues due to an outage of multiple Azure services in the Central US region impacting service operations, connectivity and availability. Trimble Viewpoint services have been restored however Microsoft is still working on open issues that may have further impact. Microsoft and Trimble are conducting a comprehensive root cause analysis, and findings will be disseminated once the investigation is complete.

We apologize for any inconvenience this may have caused. We understand the importance of providing your organization with a reliable service and are working with Microsoft to implement measures to prevent similar issues in the future.

We will provide further updates on this page. If you require further assistance at this time, please reach out to our support team.

Thank you for your understanding and continued support.

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Best regards,

Trimble Hosting Team

Posted Jul 19, 2024 - 04:22 UTC

Resolved

This incident has been resolved.

Posted Jul 19, 2024 - 03:57 UTC

Identified

We are aware of an issue with logging in / connecting to Team, Analytics, Trimble Construction One, Vista Web, Vista, Spectrum, and Trimble Work Center. We have identified that this is due to an outage with Microsoft Azure and our developers are working with Microsoft to resolve this.

To follow this issue, please see issue 115343 in the Viewpoint Support Portal or check for updates here.

Posted Jul 18, 2024 - 23:19 UTC

This incident affected: North America (Viewpoint Team, Spectrum, Viewpoint Analytics, HR Management (For Spectrum), HR Management (For Vista), Financial Controls, Field Management & Field Service, Work Center, Auto Invoice).