All Systems Operational

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

Privacy Notice - https://viewpoint.com/legal/privacy-notice

Uptime over the past 90 days. View historical uptime.
UK Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand Operational
90 days ago
99.98 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Jobpac Connect Operational
90 days ago
99.95 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Viewpoint Enterprise Cloud Operational
90 days ago
99.95 % uptime
Today
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
90 days ago
100.0 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Vista Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
90 days ago
100.0 % uptime
Today
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Trimble Help Operational
Work Center Operational
Viewpoint Traqspera Operational
Auto Invoice Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Trimble Pay Operational
90 days ago
100.0 % uptime
Today
Service Hub Operational
90 days ago
100.0 % uptime
Today
B2W Estimate Operational
90 days ago
100.0 % uptime
Today
B2W Operational Suite Operational
90 days ago
100.0 % uptime
Today
Asia / Pacific Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint for Projects Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
90 days ago
100.0 % uptime
Today
Viewpoint For Projects Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Viewpoint for Projects (UK) - Web Application Performance Degraded
Resolved - This incident has been resolved.
Sep 2, 10:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 10:34 UTC
Investigating - We are currently investigating this issue.
Sep 2, 10:14 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Reports of System Slowdown and users not being able to login.
Resolved - Dear Jobpac Connect Customer,

We are pleased to inform you that the recent performance and login issues affecting Jobpac Connect have been completely resolved, and system stability has been fully restored.

Continuous telemetry monitoring confirms that system responsiveness and server load are back to optimal levels, and all core services are operating normally.

Thank you for your patience and cooperation.

Best regards,
Jobpac Connect Team
Trimble
Aug 28, 01:50 UTC
Update - Dear Jobpac Connect Users,

Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits.

Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance.

Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday).

We sincerely thank you for your patience, understanding, and cooperation while our teams worked to resolve this issue.

Best regards,

Jobpac Connect Team
Aug 27, 06:48 UTC
Update - Dear Jobpac Connect Users,

Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits.

All core workflows, authentication, and services are fully operational.

The next status update will be provided at 5:00 PM today.

We deeply appreciate your patience, feedback, and cooperation throughout this period.

Best regards,

Jobpac Connect Team
Aug 27, 02:04 UTC
Update - Dear Jobpac Connect Users,

Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits.

Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability.

The next status update will be provided at 12:00 PM (midday) today.

Thank you once again for your patience and understanding.

Best regards,

Jobpac Connect Team
Aug 26, 23:07 UTC
Update - Dear Jobpac Connect Users,

We will be deploying a patch to the system at 7:15pm AEST.

During this update, the system will be temporarily unavailable for approximately 15 minutes.

We appreciate your patience as we complete these necessary updates.

Best regards,

Jobpac Connect Team
Aug 26, 09:09 UTC
Update - Dear Jobpac Connect Users,

We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users.

Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing.

Once testing successfully validates system stability and response times, we will proceed with immediate deployment.

Thank you for your patience as we finalize this fix.

Best regards,

Jobpac Connect Team
Aug 26, 04:11 UTC
Update - Dear Jobpac Connect Customer,

We are providing a further update regarding the system slowness currently impacting Jobpac Connect.

Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible.

We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information becomes available.

Best regards,

Jobpac Connect Team
Aug 25, 22:06 UTC
Update - Dear Jobpac Connect Customer,

We are aware of performance degradation and system slowness currently impacting Jobpac Connect.

Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.

We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.

Best regards,

Jobpac Connect Team
Aug 25, 02:27 UTC
Update - Dear Jobpac Connect Customer,

We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.

Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.

Thank you for your patience while we work on a resolution. Further updates will be shared shortly.

Best regards,

Jobpac Connect Team
Aug 25, 01:04 UTC
Update - Dear Jobpac Connect Customer,

We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.

What You Need to Know:

System Access: You may now log back in and resume normal operations in Jobpac Connect.

Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.

Thank you for your patience, understanding, and quick cooperation during this morning's disruptions.

Best regards,

Jobpac Connect Team
Aug 24, 23:18 UTC
Update - Dear Jobpac Connect Customer,

As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.

What to Expect:

Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.

Duration: The interruption is expected to last only a few minutes.

We appreciate your patience and cooperation as we apply this essential performance update.

Best regards,

Jobpac Connect Team
Aug 24, 23:06 UTC
Update - Dear Jobpac Connect Customer,

We are providing a further update regarding the login and performance issues experienced earlier today.

Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.

Users can log in and access the system, though you may still notice occasional variability in load times while these resource additions complete.

We appreciate your ongoing patience, and we will share a final update once full performance stability is confirmed.

Best regards,

Jobpac Connect Team
Aug 24, 05:38 UTC
Monitoring - Dear Jobpac Connect Users,

Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.

Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.

We will provide a further update once we have verified system stability. Thank you for your patience.

Best regards,

Jobpac Connect Team
Aug 24, 02:18 UTC
Update - Dear Jobpac Connect Users,

Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.

We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.

Thank you for your cooperation and understanding,

Best regards,

Jobpac Connect Team
Aug 24, 00:47 UTC
Update - We are continuing to investigate this issue.
Aug 23, 23:27 UTC
Update - Dear Jobpac Connect Users,

We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.

Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.

We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.

Thank you for your cooperation and understanding,

Best regards,

Jobpac Connect Team
Aug 23, 23:08 UTC
Investigating - Dear Jobpac Connect Users,

We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.

Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.

Further updates will be provided as soon as more information becomes available.

Thank you for your cooperation and understanding,

Best regards,

Jobpac Connect Team
Aug 23, 22:58 UTC

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

Aug 24, 2026

Aug 23, 2026

Scheduled Maintenance Notice - Upcoming Jobpac Connect Infrastructure Upgrade (R2026.3.0)
Completed - Dear Customer,

We are pleased to inform you that our major infrastructure upgrade (Release R2026.3.0) has been completed successfully.

Jobpac Connect and all associated services are now fully operational.

Thank you for your cooperation and patience during this maintenance window.

Best regards,

Jobpac Connect Team
Aug 23, 11:55 UTC
Verifying - Dear Customer,

We are pleased to inform you that our major infrastructure upgrade (Release R2026.3.0) has been completed and is now available for early testing until 10pm tonight.

Should you encounter any unexpected issues during this testing window, our team will be standing by. You can reach us directly at our dedicated hotline email: [jobpac-connect-202630-questions-ug@trimble.com]. which will be monitored until 10pm AEST Sunday, August 23rd.

Thank you for your cooperation and patience during this maintenance window.

Best regards,

Jobpac Connect Team
Aug 22, 23:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:30 UTC
Update - Dear Jobpac Connect Customer,

Please be reminded that Jobpac Connect will undergo a major infrastructure upgrade (Release R2026.3.0) this coming weekend.

⏱️ Key Downtime Schedule
Downtime Begins: Friday, August 21st at 7:30 PM AEST (5:30 PM AWST)

Optional Customer Testing Window: Sunday, August 23rd at 12:00 PM (Midday) AEST

System Access Restored: Sunday, August 23rd at 10:00 PM AEST

Further updates will be shared as the maintenance progresses over the weekend.

Thank you for your cooperation and understanding

Jobpac Connect Team
Aug 17, 21:27 UTC
Scheduled - Dear Jobpac Connect Customer,

At the core of our commitment to your business is ensuring that Jobpac Connect remains a reliable, secure, high-performing, and future-ready platform.

As part of our ongoing technical upgrade strategy and continuous investment in the technology that drives your business forward, we are preparing for a major infrastructure upgrade with the release of R2026.3.0.

To ensure a seamless transition, our engineering and cloud operations teams have taken every possible measure to plan this deployment and minimise disruption to your daily operations.

Maintenance Schedule & System Availability
This major infrastructure upgrade will take place over the weekend of August 22nd and 23rd, 2026. Please note the following key times when the system will be undergoing scheduled maintenance:

System Downtime Begins: Friday, August 21st at 7:30 PM AEST (5:30pm AWST)

Customer Testing Window: Targeted to commence Sunday, August 23rd at 12:00 PM (Midday AEST) (Read more in the Early Testing notes below)

Formal General Access Restored: Sunday, August 23rd at 10:00 PM AEST

⚠️ Important notes:

You should plan for Jobpac to be entirely unavailable from Friday at 7:30 PM AEST until Sunday at 10:00 PM AEST
OCR Integrations: If your organisation uses and OCR service that sends documents to an email inbox in Jobpac, you will need to hold that service from Friday the 21st 7 PM AEST and wait for the system to be available again Sunday, August 23rd at 10:00 PM AEST. OCR Invoices sent to Jobpac during the maintenance window will be lost. Please work with your OCR Providers on this matter.
API's will not be available during the maintenance window. You may wish to contact any 3rd Party Application providers that you have integrated to Jobpac to advise them of the scheduled downtime.
What to Expect with R2026.3.0
Because this is a pure infrastructure and backend upgrade, we will not be installing any new features or functional software fixes with this release. The core functionality of your software will remain exactly as you know it.

However, there is one visual update to keep in mind:

Branding Refresh: You will notice updated in-product branding, including refreshed Jobpac Connect and Trimble logos.

Important Note for Automated Bots: If your organisation utilises automated bots or robotic process automation (RPA) that rely on screen/logo recognition, please notify your technical teams so they can plan for these visual changes in advance.

The Application switcher will include new links to new Trimble products in region including ProjectSight and Trimble Connect.

While our rigorous internal testing gives us full confidence in a smooth deployment, we want to provide you with additional peace of mind.

Depending on the upgrade progress and subsequent post-production validation, we will aim to open the system for optional customer testing on Sunday, August 23rd, starting at 12:00 PM (Midday AEST). If you wish to log in and verify your environments before Monday morning, you are welcome to do so.

Dedicated Support Hotline: Should you encounter any unexpected issues during this testing window, our team will be standing by. You can reach us directly at our dedicated hotline email: [jobpac-connect-202630-questions-ug@trimble.com]. which will be monitored until 10pm AEST Sunday, August 23rd.

Thank you for your understanding,

Jobpac Connect Team
Jul 27, 03:07 UTC

Aug 22, 2026

Aug 21, 2026

← Incident History Powered by Atlassian Statuspage