Monitoring - Dear Jobpac Connect Customers,
We are writing to inform you of an issue that was introduced with the latest release (Version 2025.3.0) deployed on Saturday, November 15, 2025.
Issue Details & Current Status
Problem: Invoice images are currently not visible within Jobpac for some customers who submited the PDF images though OCR. This issue appeared to be intermittent and did not impact everyone.
Immediate Action: We have installed a fix for this issue earlier today and believe this will address the problem going forward.
Next Steps: We are currently monitoring the system and verifying the data to ensure all previously affected invoices are correctly re-linked and display properly in Jobpac.
We thank you for your patience and cooperation as we continue to work through this issue with the utmost priority.
Best regards,
The Jobpac Connect Team
Nov 19, 2025 - 03:48 UTC
We are writing to inform you of an issue that was introduced with the latest release (Version 2025.3.0) deployed on Saturday, November 15, 2025.
Issue Details & Current Status
Problem: Invoice images are currently not visible within Jobpac for some customers who submited the PDF images though OCR. This issue appeared to be intermittent and did not impact everyone.
Immediate Action: We have installed a fix for this issue earlier today and believe this will address the problem going forward.
Next Steps: We are currently monitoring the system and verifying the data to ensure all previously affected invoices are correctly re-linked and display properly in Jobpac.
We thank you for your patience and cooperation as we continue to work through this issue with the utmost priority.
Best regards,
The Jobpac Connect Team
Nov 19, 2025 - 03:48 UTC
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Scheduled Maintenance
Trimble Viewpoint - Jobpac Connect Monthly Maintenance - 23/11/2025 Nov 22, 2025 19:00 - Nov 23, 2025 01:00 UTC
Dear Jobpac Connect customers,
We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.
The maintenance will take place on 23th Nov from 6 AM AEDT and is expected to last for approximately 6 HOURS. During this time, you would not be able to login into Jobpac Connect.
In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
Posted on Nov 17, 2025 - 22:00 UTC
We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.
The maintenance will take place on 23th Nov from 6 AM AEDT and is expected to last for approximately 6 HOURS. During this time, you would not be able to login into Jobpac Connect.
In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
Posted on Nov 17, 2025 - 22:00 UTC