Update - Turbo SMTP is currently experiencing a global outage caused by a fire at their provider’s data center in Amsterdam. This infrastructure failure began at approximately 11:45 p.m. PST on May 6 (8:45 a.m. local time on May 7).
Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system.
Recommended Actions for Vista Customers:
1. Confirm if you’re affected. In Vista, open VA Site Settings and review the Email Settings tab. If your Host references Turbo SMTP, your site is likely affected.
2. To restore email functionality immediately: We recommend transitioning to an internal provider such as Microsoft 365 or Google Workspace. This is the recommended best practice for Vista to ensure better deliverability and security.
- Vista 2024 R1 or later: You can update these settings yourself in VA Site Settings > Email Settings.
- Vista 2023 and earlier: Please review this guide for the necessary testing steps, then contact Support to finalize the configuration.
https://support.viewpoint.com/s/knowledgedetail?c__urlname=Changing-from-Turbo-SMTP-to-email-service-of-your-choice
3. Check the VA Message Archive within your application to see which communications did not send.
4. If you detect failed outbound messages please re-run the related process (i.e. PR Paystub Notify) in Vista to successfully send your messages.
We will provide further updates as Turbo SMTP shares more information regarding their restoration timeline.
May 08, 2026 - 00:28 UTC
Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system.
Recommended Actions for Vista Customers:
1. Confirm if you’re affected. In Vista, open VA Site Settings and review the Email Settings tab. If your Host references Turbo SMTP, your site is likely affected.
2. To restore email functionality immediately: We recommend transitioning to an internal provider such as Microsoft 365 or Google Workspace. This is the recommended best practice for Vista to ensure better deliverability and security.
- Vista 2024 R1 or later: You can update these settings yourself in VA Site Settings > Email Settings.
- Vista 2023 and earlier: Please review this guide for the necessary testing steps, then contact Support to finalize the configuration.
https://support.viewpoint.com/s/knowledgedetail?c__urlname=Changing-from-Turbo-SMTP-to-email-service-of-your-choice
3. Check the VA Message Archive within your application to see which communications did not send.
4. If you detect failed outbound messages please re-run the related process (i.e. PR Paystub Notify) in Vista to successfully send your messages.
We will provide further updates as Turbo SMTP shares more information regarding their restoration timeline.
May 08, 2026 - 00:28 UTC
Identified - Turbo SMTP is currently experiencing a global outage affecting email delivery services due to a critical infrastructure issue. Customers using Turbo SMTP as their SMTP provider may encounter failures with email-dependent workflows, including AR Statements and Pay Stubs.
To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through support resources.
We will continue to share updates as additional information becomes available.
May 07, 2026 - 19:03 UTC
To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through support resources.
We will continue to share updates as additional information becomes available.
May 07, 2026 - 19:03 UTC
About This Site
The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.
If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.
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Upcoming Release - Jobpac Connect 2026.2.0 May 16, 2026 07:00-13:00 UTC
Dear Jobpac Connect customers,
We would like to inform you that the Jobpac Connect 2026.2.0 major release will be deployed to all Jobpac customers on Saturday, 16th May 2026.
Jobpac will be unavailable between 6 p.m. and 12 a.m. (Midnight) AEST on that day.
The preliminary 2026.2.0 Release Notes are available at https://help.trimble.com/en/jobpac-connect/jobpac-connect/release-notes-and-webinars/release-notes.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
Posted on May 04, 2026 - 22:44 UTC
We would like to inform you that the Jobpac Connect 2026.2.0 major release will be deployed to all Jobpac customers on Saturday, 16th May 2026.
Jobpac will be unavailable between 6 p.m. and 12 a.m. (Midnight) AEST on that day.
The preliminary 2026.2.0 Release Notes are available at https://help.trimble.com/en/jobpac-connect/jobpac-connect/release-notes-and-webinars/release-notes.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
Posted on May 04, 2026 - 22:44 UTC