The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.
If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.
Completed -
The scheduled maintenance has been completed.
Jan 25, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 UTC
Scheduled -
Dear Jobpac Connect customers,
We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.
The maintenance will take place on 25th Jan from 6 AM AEDT and is expected to last for approximately 6 HOURS. During this time, you would not be able to login into Jobpac Connect.
In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.
Completed -
The scheduled maintenance has been completed.
Jan 23, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 UTC
Scheduled -
Dear Jobpac Connect Customers,
This is to inform you of a scheduled hotfix installation taking place on Friday the 23rd of January.
Please note the following :
Maintenance Time: 9:00 PM to 11:00 PM AEDT Duration: 2 hour (The system will be unavailable)
Details of the changes that will be installed are as below:
Module – Accounts Payable [Fix] Able to match a pending invoice to a delivery docket that does not have the sufficient uninvoiced quantity. - Issue# 117428
[Fix] Incorrect payment terms are being set for some invoices when client specific calendars have been defined. - Issue# 117585
[Fix] AP Invoice upload (CREDBAL) accepts dates that are not valid. - Zendesk problem # 1563 - System parameter APINVD - The number of periods the invoice date can be in arrears of the current AP period. The default is 1 if the parameter is not set up.
[Fix] AP Enquiry does not show the approver (Authorised By) for some invoices. - Zendesk problem # 2314
[Fix] Approved AP batches still show as pending. - Zendesk problem # 1630
[Fix] Unable to change the work id in the purchase order scan when prompted from Prepare Invoices for Approval to cost the invoice to a PO in a different work id. - Zendesk problem # 1979
[Fix] Invoice number is blank in 'Prepare Invoices for Approval - Dissections' screen for some invoices. - Internal Issue
[Fix] User session hangs when accessing the approval tile for users who do not have menu access (this is mandatory for Jobpac users). - Internal Issue
[Fix] After prompting on the BPAY field, it will continue to the next screen instead of redisplaying the screen in Creditor Maintenance. - Internal Issue
[Fix] Session hangs when multiple users try to access Hold Payments for Creditor Maintenance for the same creditor. - Internal Issue
Module - Accounts Receivable [Fix] Payment terms are not being printed on the AR Billing Sheet form (FORMAR002). - Issue# 118781
Module - Business Forecasting [Fix] Incorrect values show for the Cumulative Claims value in the BFM Contract Valuation WIH screen. - Issue# 116668
[Fix] BFM Reconciliation Report crashes for some jobs. - Internal Issue
Module – Fixed Assets [Fix] Asset Maintenance/Enquiry does not show a value for 'Residual Value'. - Issue# 118792
[Fix] Forward posted asset timesheet entries are updating the job costing values in the wrong period. - Zendesk problem # 1499 [Fix] Disposed assets are appearing in the Plant Hourly Rate Maintenance Report. - Zendesk problem # 1561
Module – General Ledger [Fix] Direct Debit Entry postings are incorrectly updating the costing fields on bank side transactions and causing them to appear in the CWIP Enquiry. - Zendesk problem # 1674
[Fix] Reference Number filter in the CWIP Enquiry is not working correctly. - Issue# 119670
[Fix] 'Cash Account' checkbox is not defaulted to selected in the GL Account Scan window. - Zendesk problem # 2054
[Fix] Account Type filter is not working correct in the GL Account Scan window. - Internal Issue
[Fix] GL Details Report does not end and causes the Jobpac session to hang. - Internal Issue
[Fix] Batch filters in Journal Entry are not working correctly. - Internal Issue
[Fix] Transaction amount was still editable on the warning screen in Direct Debits and allowing the batch to go out of balance. - Internal Issue
Module - Job Costing [Fix] Cost Code download in Cost Code Maintenance incorrectly populates the 'Resource Code/Activity' with the Scope of Work item description. The Cost Code upload (CODMNTUPL) does not have the correct validation for the field 'Resource Code/Activity'. - Issue# 118838
[Fix] CWIP Enquiry shows the wrong journal text. It is picking up the journal batch header text instead of the correct journal batch line text. - Zendesk problem # 650
[Fix] Related content does not show any documents for jobs in Job Dates Maintenance. - Zendesk problem # 1567
[Fix] Previous error message in Maintain Job Control Accounts is displayed when a different job is selected from the job selection screen. - Internal Issue
Module - Payroll [Fix] Unable to delete a newly created employee in Employee Maintenance due to incorrect validation. - Zendesk problem # 1073
[Fix] Incorrect GL account validation errors in the Timesheet Upload (TSHENTUP) for entries costed to assets. - Issue# 118923
Module – Purchase Orders [Fix] Updating a purchase order item's description is updating the first order item with the same description. - Issue# 118388
[Fix] Purchase Order upload (POENQORD and PORDERS) sets the user defined fields 1 and 2 for the items with the user defined field descriptions when they are not populated in the upload sheet. - Issue# 119535
[Fix] Total Incurred value in Delivery Docket Entry is not updated after taking the 'Fully Receive' option. The value will show the correct updated value after exiting and entering the screen again. - Internal Issue
Module - System Administration [Fix] User accounts are being disabled for some users that use SSO. - Zendesk problem # 871
[Fix] TID is not working for environments that have more than 3 characters. - Internal Issue
Module - Variations [Fix] Committed Costs/Movements in the BFM review period are not showing for variations that are updated by selecting the 'Update History Period' checkbox. - Issue# 119314
Module - Web Services/Interfaces [Fix] CreateANewEmployee API is not working when payroll security is active. - Issue# 118138
[Fix] JobListing API does not return the values for user defined fields 1 and 2. - Zendesk problem # 1500
[Fix] GeneralLedgerDetailsByTimeListing is not returning any data. - Zendesk problem # 1547
[Fix] UpdateAnEmployee API does not set the employee's status to Terminated when the status is passed to terminate the employee. Issue 118187
[Fix] CreateANewPlantTimesheet API fails for work ids that are less than 3 digits. - Internal Issue
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations.